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Frequently Asked Questions
We are here to help! You can contact us directly through our contact page or send us an email. Our team is committed to responding within 24–48 hours.
We offer a 30-day return policy. Just send us an email and we will take care of everything for you.
For classic leather, keep your bag away from too much water, heat, and direct sunlight. Wipe it gently with a soft cloth and use a leather conditioner from time to time to keep it looking beautiful.
For premium vegan leather, clean it with a soft cloth and avoid harsh cleaners or too much heat. When you are not using it, store it in a cool, dry place so it keeps its shape and finish.
You can read the full care instructions in the Leather Care Guide and Vegan Leather Care Guide.
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